When we think of Victoria Secret collections, we might think of bras, panties and other pieces of lingerie that can enhance, seduce and provide support. But lately we’ve been hearing about a different kind of collection that may not have customers quite as pleased.
The famous lingerie company offers their customers the option to shop using a Comenity Bank credit card.
All of this sounds great…until you miss a payment. Then you might have to deal with harassing calls up to twenty times per day!
In recent years, complaints have been surfacing from customers who received harassing calls from Comenity bank regarding debt they owed on their credit card. The customers have stated that the reps were rude and nasty and that many of them called ten times a day.
Reps have also been accused of harassing debtor’s family members and making excuses as to why they are allowed to engage in such behavior.
How the TCPA Can Protect You
According to the TCPA, companies cannot call a consumer’s cellular phone using an automatic telephone dialing system or prerecorded or artificial voice message without the consumer’s express consent. Comenity Bank has repeatedly violated this law.. Consumer’s can recover damages under the TCPA of up to $1,500 per call!
What You Can Do to Protect Yourself
If you are getting calls from the Comenity Bank or any other company that is attempting to collect a debt from you and you feel that your rights are being violated, there are steps you can take to protect yourself.
Start by maintaining a record of the calls you are receiving, including the times of day they are occurring, the telephone number they are originating from, the person making the call and any type of behavior they are displaying which seems inappropriate. Then find a legal representative who is skilled in the field of consumer protection and/or TCPA law and FDCPA law.
Finding the Right Lawyer for Your TCPA Case
If you live in the state of Louisiana, and Comenity Bank reps or any debt collector has been harassing you, Samuel Ford of Alexander Shunnarah Personal Injury Attorneys can help.
The SVHC team has years of experience in the field of consumer protection. They provide a level of caring and sensitivity that lets clients know they are a priority. But when it comes to legal representation, they take an aggressive approach that increases the chances of a win.
Don’t let collectors bully you. Fight back by teaming up with a legal team you can trust. Let SVHC’s experience help you get the justice you deserve.