Level Up Claims
December 18, 2024
Episode Description
In this episode of the Level Up Claims podcast, Galen Hair chats with Dr. Michael Gerharz, a communication expert from Germany. Discover how effective communication, focusing on resonance over persuasion, can empower businesses and improve customer relations. Join the dialogue on aligning business strategy and breaking down internal communication barriers. Don’t miss insights on empowering teams for success!
Highlights
- Expert communicator: Dr. Michael Gerharz.
- Impact of poor communication on ideas.
- Resonating vs. persuading.
- Shifting communication approach for gains.
- Importance of making the audience the hero.
- Internal communication and “toxic vagueness.”
- Importance of communicating strategy clearly.
- Real-world example of strategic communication.
- Empowering teams with transparent communication.
Episode Resources
- Connect with Galen M. Hair
- https://insuranceclaimhq.com
- hair@hairshunnarah.com
- https://levelupclaim.com/
- Connect with Dr. Michael Gerharz
- https://michaelgerharz.com/
Leadership with Patrick Houlahan – Episode 1
Client Experience with Joey Coleman – Episode 2
Digital Persuasion with Erin King – Episode 3
Gratitude with Chris Schembra – Episode 4
Appraisals with Steven Bush – Episode 5
Forensic Engineering with Todd Stern – Episode 6
Successful Teams with Sam Taggart – Episode 7
The Public Adjusting World with Jack Hanks – Episode 8
Scaling Your Business with Nathan Hirsch – Episode 9
Public Adjusters with Steven Bush – Episode 10
The Role of an Agency in a Business with Mike Brevik – Episode 11
