Homeowners insurance claim services from your insurance company will assist you in navigating the claims process. However, their job is to protect the interests of the insurance company. Your interests are stipulated in the policy. When those interests diverge, or disputes occur, you should hire an attorney.
In cases where disputes arise, the insurance company may use its attorneys to defend against the claim. At a minimum, you can expect a call and visit from a professional insurance adjuster, who will independently investigate the damage and make assessments.