How to File a Complaint With the Louisiana Dep. of Insurance

Posted on January 24, 2023

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Frances Badayos | author

If you have a complaint about your insurance company or agent, you can file it with the Louisiana Department of Insurance so that it can be properly addressed. The department is responsible for regulating the insurance industry in Louisiana and ensuring that insurance companies and agents are acting in compliance with state laws and regulations. By filing a complaint, you can help the department protect consumers and ensure that the insurance industry is operating fairly and transparently.

If you need to make a complaint about an insurance company in Louisiana, consider getting a New Orleans bad faith insurance attorney involved.

Reasons for Filing a Complaint

There are many reasons why you might want to file a complaint. Some common reasons include:

  • Denied coverage
  • Unfair or deceptive practices
  • Poor customer service
  • Misrepresentation of information

The Louisiana Department of Insurance investigates complaints to ensure that insurance companies and agents are acting in compliance with state laws and regulations. If you have a complaint about your insurance company or agent, it is important to file a complaint so that the issue can be resolved and you can get the coverage you are entitled to.

How To File A Complaint With The Louisiana Department of Insurance

To file a complaint with the Louisiana Department of Insurance, you can follow these steps:

  1. Visit the Louisiana Department of Insurance’s website at www.ldi.la.gov.
  2. Click on the “Consumers” tab on the top menu.
  3. Click on the “File a Complaint” link.
  4. Fill out the online complaint form. This form will ask for your contact information, the name of the insurance company or agent you are complaining about, and a detailed description of your complaint.
  5. Submit the form. You should receive confirmation that your complaint has been received.

Alternatively, you can file a complaint by calling the Louisiana Department of Insurance’s Consumer Services Division at 1-800-259-5300.

What To Expect After You File Your Complaint?

After you submit a complaint to the Louisiana Department of Insurance, the department will review your complaint to determine if it falls within their jurisdiction and if further action is necessary.

If the department determines that your complaint is valid and warrants further investigation, they may ask for additional information or documentation from you. They may also contact the insurance company or agent you are complaining about to get their side of the story.

The department may also work with you and the insurance company or agent to resolve the issue informally. If the issue cannot be resolved informally, the department may take more formal action, such as issuing a fine or revoking an insurance license.

It is important to note that the process of resolving a complaint can take time, as the department must carefully review all the information and ensure that all parties are given a fair opportunity to present their case. You will be kept informed of the status of your complaint and any actions taken by the department.

How To Get Assistance Filing Your Complaint

If you feel that your complaint is particularly complex or if you are having difficulty communicating with your insurance company or agent, you may want to consider hiring an attorney to represent you. An attorney can help you navigate the complaint process and ensure your rights are protected in any bad-faith insurance actions you may consider.

At Insurance Claim HQ, we can advise you on your legal options and help you pursue a lawsuit if necessary.

Please contact us for information regarding how we can help.

Insurance Complaint FAQs

What information do I need to include in my complaint? 

It is important to provide as much detail as possible in your complaint. This should include the name of the insurance company or agent you are complaining about, your policy number, the dates of any relevant events, and a detailed description of the issue.

Will my insurance premiums go up if I file a complaint? 

It is unlikely that your insurance premiums will go up as a result of filing a complaint. Insurance premiums are based on a variety of factors, such as your age, location, and driving record, and are not typically affected by complaints filed with the department.

How long will it take to resolve my complaint? 

The length of time it takes to resolve a complaint can vary depending on the specific circumstances of your case. The department will work to resolve your complaint as efficiently as possible, but it is important to be patient as the process can take some time.

Can I file a complaint if I am not a Louisiana resident?

Yes, you can file a complaint with the Louisiana Department of Insurance even if you are not a Louisiana resident. However, the department may not have jurisdiction over insurance companies or agents based in other states.