Training and Continued Learning with Natoshia Dumont - Episode 50

Training and Continued Learning with Natoshia Dumont – Episode 50

Level Up Claims
November 22, 2023

Episode Description

In a podcast with Galen Hair, Natoshia Dumont shares her take on the importance of continuous learning and investing in employees’ personal, professional, and social growth. With her background in teaching and software coding, Natoshia introduces a structured curriculum at Insurance Claim HQ that emphasizes a growth mindset and continuous learning. Her approach enhances employee retention and significantly influences their performance and engagement. She asserts that creating an inclusive work culture and fostering genuine human connections can boost job satisfaction, customer service, and ultimately, company success.

Who’s the Guest?
Natoshia Dumont is a dedicated Training and Implementation Specialist, known for her deep commitment to continuous learning. After graduating with a B.S. in Elementary Education from Southern University at New Orleans in 2016, she spent six years as an Elementary Teacher, excelling in both 5th and 3rd-grade classrooms. Her outstanding contributions to education were recognized when she was awarded Teacher of the Year for the 2021-2022 school year. Building on her passion for learning, she earned certification from the LSU Coding Bootcamp in March 2023 and is currently expanding her skill set in software development at LSU’s bootcamp powered by Fullstack Academy. With a keen eye for detail and a strong work ethic, Natoshia thrives in collaborative work environments, driven by her insatiable curiosity and love for learning new things, especially when it aligns with someone’s passion.

Fun Fact: Recently introduced to fishing, Natoshia has found a new passion and thoroughly enjoys the experience!


  • Natoshia’s experience of winning the ‘Teacher of the Year’ award during the challenging times of the COVID-19 pandemic
  • Her unique combination of skills in education and software development which fit the company’s needs
  • How having a growth mindset, coupled with continuous learning, can contribute to the long-term success and development of a company
  • The importance of balance in the process of feedback and assessment, providing valuable insights while ensuring it doesn’t disrupt the employees’ work time
  • How effecting change requires leaders to authentically believe and invest in their employees as individuals, contributing to a positive work environment and better workplace dynamics
  • Her personal experience of transitioning from teaching to working at Insurance Claim HQ
  • Her goal is to create a work environment where employees feel safe, appreciated, and fulfilled, thereby helping to mitigate the Great Resignation


Episode Resources
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