Client Experience with Joey Coleman – Episode 2

Joey Coleman is the creator of The First 100 Days – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design and is an award-winning speaker at both national and international conferences.

Galen interviewed Joey about the vital importance of the client experience to the continued growth and sustainability of the business.

Highlights

• Client Spotlight: Who is Joey Coleman?
• What is his most remarkable aha moment
• Why should you show your clients that you care
• His process when writing his book
• The art and science of why the majority of businesses lose customers in the first year and why the first hundred days are critical to the relationship
• Why customers leave
• What’s the biggest challenge for Joey
• How you can solve the problem of being too busy
• What most businesses are failing to pay attention to
• What are the three things that you can do immediately to start to see a difference in customer experience
• The power of “thank you notes”
• What it means to level up for Joey

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• hair@hairshunnarah.com
• www.levelupclaim.com
• Connect with Joey Coleman
• https://joeycoleman.com/
• Never Lose a Customer Again