Never Lose an Employee Again

Level Up Claims July 19, 2023

Episode Description

This podcast episode features an interview with Joey Coleman, an expert on employee and customer retention. Together with Galen, Joey explores strategies to enhance the employee experience and mirrors this to the customer’s journey. An eight-phase model is discussed, which emphasizes treating employees remarkably, leading them to offer exceptional customer service. The episode announces Joey Coleman as a speaker at the Level Up Claims Summit in 2024 and emphasizes the importance of growth and lifelong learning.

Who’s the Guest?

Joey Coleman is the creator of The First 100 Days – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design and is an award-winning speaker at both national and international conferences.

Highlights

Joey introduces his new book ‘Never Lose an Employee Again’ and discusses the struggles employers face in finding, hiring, and retaining good employees
Joey’s unique methodology consisting of eight phases
Client experience and employee experience is not sales but an authentic process of recruiting and retaining talent
How to use video tributes for job offers to emotionally connect with their candidates, make them feel valued and maintain a positive employee experience
The importance of making employees feel loved and appreciated, asserting that happier employees will genuinely represent and champion a company
The value in considering the employee’s loved ones when giving gifts
How for leaving a job often has nothing to do with the employer

Episode Resources

Connect with Galen M. Hair
- https://insuranceclaimhq.com
- hair@hairshunnarah.com
Connect with Joey Coleman
- https://joeycoleman.com/
- Never Lose a Customer Again

Other Episodes

Leadership with Patrick Houlahan – Episode 1

Client Experience with Joey Coleman – Episode 2

Digital Persuasion with Erin King – Episode 3

Gratitude with Chris Schembra – Episode 4

Appraisals with Steven Bush – Episode 5

Forensic Engineering with Todd Stern – Episode 6

Successful Teams with Sam Taggart – Episode 7

The Public Adjusting World with Jack Hanks – Episode 8

Scaling Your Business with Nathan Hirsch – Episode 9

Public Adjusters with Steven Bush – Episode 10

The Role of an Agency in a Business with Mike Brevik – Episode 11

Management and Growth Consulting to Contractors and Roofers with Jessica Stahl – Episode 12

Training, Coaching, and Helping Commercial Roofers with Greg Hayne – Episode 13

Building Systems To Scale with Raul Hernandez Ochoa – Episode 14

How to Utilize the Power of Social Media for Leads and Referrals with Andrew Itnyre – Episode 15

Improving Your Employee’s Training Level with Jeremiah Broz – Episode 16

Sustainable Roof Coatings with Tatsuya Nakagawa – Episode 17

Helping Contractors Grow Their Businesses with Aaron Hockel – Episode 18

How to Work with Insurance Companies During Roofing Claims with Tyler Slade – Episode 19

Build Scalable and Profitable Companies Through Proven Processes and Procedures with Elizabeth Calzadilla – Episode 20

The Higher Purpose of Construction with Greg Murphy – Episode 21

What Does It Mean to You to Level Up? – Episode 22

Why Mindset is a Critical Factor for Growth in the Construction Industry with John Michael Morgan – Episode 23

Having a Clear Purpose in Business and How It Can Drive Success with Tammi Brannan – Episode 24

Level Up Claims Summit – Episode 25

The Mitigation and Assessment Industry with Chris Courville – Episode 26

Helping Contractors Navigate Challenges in the Industry with Randy Brothers – Episode 27

The Roofing Sales Success Formula with Adam Bensman – Episode 28

Running an Efficient, Customer-service and Quality-forward Company with Cody Russell – Episode 29

Commercial Contracting Pitfalls, and How to Avoid Them with James Jackson – Episode 30

Helping People Live with More Courage, Passion, Inspiration and Meaning with Patrick Combs – Episode 31

Never Lose an Employee Again – Episode 32

Internet Marketing and Customer Service with Jay Baer – Episode 33

Future of Work with Cheryl Cran – Episode 34

What Makes NOVA ROOFTEK a Success Story with Thomas Valera – Episode 35

Leading a Successful Insurance Claims Business with Daniel Robosky – Episode 36

Latinos En Roofing with Amparo Sancen – Episode 37

Embracing Technology to Enhance Business Operations with Justin Seymour – Episode 38

The Immunity to Change Process with Dr. Robert Kegan – Episode 40

Helping the Roofing Industry with Their Marketing Needs with Aleksa Aleksic – Episode 41

Property Casualty from an Attorney’s Perspective with Trent Moss – Episode 42

The Importance of Processes in a Public Adjusting Firm with Lynette Young – Episode 43

The State and Future of Appraisals with George Keys – Episode 44

From Insurance Defense to Working for Policyholders with Jason Manten – Episode 45

Social Media, Networking, and Mental Health Awareness with Tj McCormack – Episode 46

How to Lead a Successful, Principled Roofing Company with Mike Fellman – Episode 47

The Role of Empathy in a Case with Lauren Checki – Episode 48

Creating a Process Driven Method Efficient and Effective with Cole Kline – Episode 49

Training and Continued Learning with Natoshia Dumont – Episode 50

Making Referrals to Attorneys More Efficient with Parker Logan – Episode 51

Making a Business More Efficient with Sam Drauschak – Episode 52

How Public Adjusters Can Improve the Outcomes of their Claims with Shay Jaume Episode 53

How Public Adjusters Can Improve the Outcomes of their Claims with Shay Jaumé – Episode 53

Journey from Investment Banking to Changing the Game with Sej Deribin – Episode 54

What Does It Mean to You to Level Up? – Part 2 – Episode 55

Emotional Influence in Marketing Strategies with Randy Crane – Episode 56

The Need For Innovation and Helping Others with Mathew Mulholland – Episode 57

Carving Out a Path In The Roofing Industry with Integrity with Dimitry Lipinskiy – Episode 58

When Your Career Goals Take A Detour: Balancing Work And Life with Jef McCurdy – Episode 59

Switching From Being an Insurance Defense Lawyer to Serving Policyholders with Chris Otten – Episode 60

Becoming a Great Leader with Juan Alvarado – Episode 61

Unveiling the Secrets of Product and Service Success in the Crowded Marketplace with David Fradin – Episode 62

SEO & The Secret To Ranking High on Search Engines with Atiba De Souza – Episode 63

Revolutionizing The Insurance Claims Process with Tobias Patch – Episode 64

Navigating the Insurance Claims Process with Mary K. Taliancich – Episode 65

Level Up Claims Summit 2024 – Episode 66

The Power of Facebook Advertising for Roofers With Adam Sand – Episode 67

Learn How To Grow Your Revenue And Scale Your Business with Jeff Barnes – Episode 68

Building Stronger Relationships With Contractors And Public Adjusters with Jared Shearman – Episode 69

The Secret to Approach Effective Training with Jef McCurdy – Episode 70

The Keys of Compassionate Leadership with Dr. Bruno Cignacco – Episode 71

What To Do To Have A Smoothly Trial For The Policyholder with Rene Gautreaux Episode 72

What To Do To Have A Smoothly Trial For The Policyholder with René Gautreaux – Episode 72

Illuminating the Roofing Industry with Fun and Fresh Perspectives with Donavan Morgan – Episode 73

Empowering Professionals to Build Influential Networks with Donnie Boivin – Episode 74

Elevating Your Brand’s Success with Chris Diroll – Episode 75

The First Steps to Create Your Own Brand with Jacob Cass – Episode 76

Mastering Roofing Sales and Systems with Ryan Groth – Episode 77

Contractors and Their Role in Trial with Madison Pitre – Episode 78

Helping Leaders Become Public Speakers with Lily Patrascu – Episode 79

Transforming Your Plumbing Business Through Effective Marketing Techniques with Richard Cruz – Episode 80

Raising Up Black Businesses and Franchises with Randolph Love – Episode 81

Putting In The Right Processes with Alicia Butler Pierre – Episode 82

Helping Leaders Elevate Their Focus and Align Their Teams – Episode 83

Empowering You and Your Team to Speak More Confidently with Harry Sardinas – Episode 84

Disrupting the Digital Marketing Space with Emma Tessler – Episode 85

Helping Companies Grow Through Marketing with Neil Patel – Episode 86

Navigating Claims Ethically with Lori Waters – Episode 87

Profit Secrets for Contractors with Michael Stone – Episode 88

What Does It Mean To You To Level Up? – Compilation – Part 3 – Episode 89

Becoming Your Best Self with John Miles – Episode 90

Coaching Leaders In The Art of Negotiation with Max Bevilacqua – Episode 92

Bringing Top-Tier Roofing Solutions to the Market with Jay Miller – Episode 91

Biohacking Mastery: Transform Your Wellness with Pavel Stuchlik – Episode 93

Mitigating Burnout & Fatigue with Julian Hayes II – Episode 94

Implementing AI Into Your Business with Josh Thomas – Episode 95

Community Associations from an Insurance Perspective with Noelle Hicks – Episode 96

Building Inclusive Corporate Cultures with Coleen Gose – Episode 97

Guiding Companies to Overcome Challenges in Sales and Marketing – Episode 98

Mastering Your Personal Brand with Curtis McCoy – Episode 99

Service Mastery: Unlocking Success with Christopher Fresh – Episode 100

Sales Wisdom: Level Up Ethics with Anthony DeGrande and Lisa Dalton – Episode 101

Empower Voices, Boost Success With Neelu Kaur – Episode 102

Florida Hurricane Roundtable with Jason Manten and Saul Cimbler – Episode 103

Appraisal Challenges with Saul Cimbler – Episode 104

Process Revolution: Rethink with Derrick Mains – Episode 105

The Art of Communicating with Dr. Michael Gerharz – Episode 106

What Does It Mean To You To Level Up? – Compilation – Part 4 – Episode 107

Insurance Claims Uncovered with Calsie Boyd – Episode 108

Networking Secrets Revealed with Michael Forman – Episode 109

The Power of Radio with Gary Sarner – Episode 110

Mastering Reputation & SEO with Jesse McFarland – Episode 111

Online Defamation and Brand Protection with Aaron Minc – Episode 112

Safety & the Storm Restoration Industry – Episode 113

The State of Hurricane Beryl Claims – Episode 114

How to Create Compelling and Authentic Content – Episode 115